Start a conversation on WhatsApp

Contact Takecare Medical Group on WhatsApp at +66 95 073 5550 for 24/7 assistance with deceased repatriation or living-patient transport enquiries connected with Thailand. You can start before every detail is available. A short explanation of the situation is more useful than trying to select the correct technical service or sending a complete file immediately.

The website contact link opens WhatsApp with a general enquiry. Review the message and choose whether to send it. Selecting a service category on this page does not submit a case to the website, reserve transport or create a booking. If you already have a case reference from a discussion, include it so the context is clear.

Put the immediate question first

Begin by saying what you need help deciding or arranging. For example, you may want to understand the return of a body, discuss travel with ashes, explore how a patient could get home, or request a professional feasibility discussion. State the general location and intended destination if known, followed by your relationship to the person concerned.

If the question is time-sensitive, explain why. A relative’s travel plan, a proposed hospital discharge and a preferred ceremony date are different circumstances. Describe the actual deadline and who has set it. Do not present an estimated date as a confirmed booking, and say clearly when a detail is still being checked.

For an enquiry after a death

Tell us the town or province, whether the deceased is currently at a hospital or another facility, and which arrangements are being considered. It is useful to know whether the family is exploring return of the body, local cremation or transport of ashes. You can say that no decision has been made and identify the information needed to help the family choose.

Mention any authority, insurer or funeral director already involved, together with the general status of release and documentation if known. You do not need to send identity documents in the first message. Ask what is required and through which route it should be shared once the appropriate contacts and responsibilities have been established.

For a patient transport enquiry

Identify the current hospital or general location and whether the aim is to return home, move to another hospital or reach a different care arrangement. Explain your role, such as patient, relative or professional contact. If you know the treating team’s current view about travel, describe it accurately without trying to interpret medical records yourself.

Mention whether an insurer or assistance company is coordinating the case and whether a receiving facility has been approached. Detailed clinical information should be exchanged through an agreed process with the appropriate recipients. Families do not need to choose equipment, prescribe a clinical crew or decide that a commercial flight is suitable before initiating the conversation.

For professional referrals

Professional enquiries should identify the organization, contact person and requested task. Distinguish an information request, a feasibility discussion and a request for an itemized proposal. A non-sensitive reference can help maintain continuity without placing a patient’s name or passport number in an initial message. Explain any specific reporting or document requirements that would affect the scope.

State who may authorize work and whether financial approval comes from your organization or another payer. Do not assume that an initial conversation creates a supplier agreement or permission to incur costs. Requests involving confidential records need a confirmed sharing route and a clear understanding of who is entitled to receive them.

Keep sensitive information to the necessary minimum

Avoid attaching passports, full hospital records, death certificates or other private documents simply to demonstrate urgency. First establish the recipient, purpose and information-sharing process. If you are contacting us for someone else, explain your authority to discuss the case and identify any limits on what you can provide or approve.

General updates and detailed records serve different purposes. Relatives may need to understand progress without receiving a complete clinical file or identity document. Ask which information is needed for the next decision rather than forwarding everything already collected. The privacy policy explains the public website and the handover to WhatsApp; a detailed service discussion may involve additional information requirements.

Make follow-up messages easy to understand

When adding information, refer to the same enquiry and explain what has changed. You might confirm the intended destination, provide the correct facility name or report that an insurer has appointed a case handler. If a previous detail was wrong, identify the correction clearly rather than assuming a new attachment will replace it automatically.

An agreed family contact can gather questions and share confirmed updates with other relatives. Professionals should identify who is available when a shift or time zone changes. Ask what the next step is, who is responsible and what remains provisional. Keep a record of the latest written scope before approving arrangements or making separate travel commitments.

Urgent care and confirmation of arrangements

If someone needs immediate medical assistance in Thailand, call 1669 or seek help from the treating facility. Do not wait for a WhatsApp reply to obtain urgent care. This website’s enquiry route does not dispatch emergency services or continuously monitor a patient. A transport discussion can follow the immediate care needs being addressed.

For coordination enquiries, 24/7 availability does not establish a guaranteed reply interval or departure time. Before proceeding, ask for the proposed service scope, outstanding approvals, availability, quotation terms and receiving arrangements. Opening a link, sending a message or receiving general information is an early step in the conversation, not confirmation that an individual service has been booked.

Questions you may have

What if I only know the province or hospital nickname?

Send the information you have and say that the precise location still needs confirmation. An official facility name or verified address may be needed later to plan access and handover. Avoid guessing details that could send an enquiry toward the wrong institution or collection point.

Can I ask only for information at this stage?

Yes. State that you are exploring options and have not authorized arrangements. Explain which decision you are trying to make, such as body versus ashes or whether a patient transfer assessment is needed. Ask what additional information would make the next discussion useful.

Information & sources

Last reviewed: 18 September 2026. General information from Takecare Medical Group. Requirements and availability must be checked for the individual case.